Shipping & Returns


Return Policy

We want you to be happy with your purchase from the Mah Jongg Maven. Should you be dissatisfied for any reason, you may return the merchandise within 2 weeks of delivery for exchange or for credit. Please phone our toll-free number and speak to Stacey prior to the return of merchandise. All returned merchandise must include a copy of the Sales Receipt so that credit will be given to the proper account.

You are responsible for shipping charges on returned merchandise. This includes the shipping charge to you as well as the returned shipment. Items must be returned with original wrapping and packaging. A re-stocking fee of 10% will be charged on all returned merchandise.  A re-stocking fee of 60% will be charged on personalized tile sets.

All return policies apply to shipping outside the country.

Jewelry Orders

Many jewelry items are made from vintage tiles and are one of a kind. The unique characteristics of our jewelry may result in varying bead shapes and tiles suits or imperfections in tiles due to age. Jewelry may not be returned due to health concerns.

Quality Control 

We examine all our merchandise for defects prior to shipment. Should your order arrive damaged, please save all packaging materials and notify us at once. UPS or USPS must also be notified as they may want to inspect the damaged merchandise and pick it up.

Racks or Helping Hands that are broken 6 months or more after the purchase date will not be replaced.